Grand Prairie Restoration Guys ("we," "us," or "our") operates grandprairierestorationguys.com to connect property owners experiencing water, fire, or mold damage with independent, licensed restoration professionals. This policy explains what information we collect through this website, how it's used, and the choices available to you. This policy applies only to information collected through this website and by phone when you contact us; it does not apply to the practices of the independent restoration contractors we refer you to, who maintain their own privacy practices.
Information We Collect
We collect information in two ways: information you provide directly, and information collected automatically when you visit the site.
Information you provide. When you submit our contact form or call our phone number, we may collect your name, phone number, property address, email address (if provided), and any details you share about your restoration needs, such as the type of damage and its urgency.
Information collected automatically. Like most websites, we use analytics tools (including Google Analytics 4) to understand how visitors use the site — pages viewed, general location (city/region level, not precise address), device and browser type, referring website, and time spent on pages. We also track when a visitor clicks our phone number ("click-to-call") so we can measure how effectively the site connects people with help; this tracks that a click occurred, not the content of any resulting call.
How We Use Your Information
- To route your inquiry to a licensed, insured restoration professional who can respond to your property
- To follow up with you about your request, by phone or email
- To understand and improve site performance, content, and the effectiveness of our emergency response process
- To maintain records of inquiries for quality and coordination purposes
We do not use the information you submit for unrelated marketing campaigns, and we do not sell your personal information to data brokers or unrelated third parties.
Who We Share Information With
When you contact us about a restoration need, we share the relevant details of your inquiry — your name, contact information, property address, and description of the damage — with the licensed restoration professional(s) best positioned to respond, so they can reach you directly. This sharing is the core function of the service and is necessary to connect you with help.
We may also share information with service providers who help operate this website (such as web hosting, form processing, and analytics providers), who are only permitted to use it to provide those services to us. We do not sell contact or inquiry information to advertisers, list brokers, or unrelated third parties.
We may disclose information if required by law, such as in response to a valid subpoena or legal process, or to protect the safety of a person or the public.
Cookies and Analytics
This site uses cookies and similar technologies to support analytics (Google Analytics 4) and to measure click-to-call performance. These cookies help us understand aggregate visitor behavior — they are not used to build advertising profiles about you across other websites. Most browsers let you block or delete cookies through their settings; doing so may affect how some site features function but will not prevent you from calling us or submitting the contact form.
Data Retention
We retain contact form submissions and inquiry records for as long as reasonably necessary to fulfill the purpose they were collected for — coordinating your restoration request and maintaining basic business records — and then delete or anonymize them on a routine basis. Analytics data is retained according to the standard retention settings of the analytics tools we use.
Your Choices
You can decline to submit the contact form and instead call us directly if you prefer not to provide information in writing. You can opt out of Google Analytics tracking using available browser extensions or privacy settings. To ask a question about your information, request that we delete a contact form submission, or raise any other privacy concern, contact us using the information below.
Children's Privacy
This website is intended for adults seeking property restoration services and is not directed at children. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "last updated" date below reflects the most recent revision.
Contact Us About Privacy
If you have questions about this privacy policy or how your information is handled, contact us at (817) 618-7675 or by mail at 1030 Santerre St, Grand Prairie, TX 75050.
Last updated: [DATE TO BE CONFIRMED AT LAUNCH]